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The Walt Disney Company Cast Care Associate in Anaheim, California

The Cast Care Program is a one-stop shop for employees to learn about company resources, ask questions and receive support. We are seeking an upbeat, motivated, friendly, employee-oriented individual for our Cast Care Associate position ! You will offer the highest level of customer service, providing employees with support and mentorship in a discreet matter as needed. You must possess above-average communication skills and the ability to remain calm and in control in challenging situations! This position requires quick problem-solving skills while understanding limitations. You will be responsible for staffing and maintaining the Cast Care Center(s) and ensuring that daily front desk operations are well handled.

You Will:

  • Greet the employee as they enter the Center, creating a welcoming environment and delivering the highest level of diligent and friendly guest service.

  • Provide employees with tailored support and mentorship when appropriate, listening with insight and responding with tactical compassion.

  • Escalate “high touch” cases to Cast Care Leaders as required.

  • Discreetly and calmly usher employees to a private space while they are awaiting a leader to arrive, ensuring they are as comfortable as possible.

  • Assist employees with computer usage as needed, utilizing Microsoft programs and more.

  • Provide employees with personalized answers to a wide array of inquiries related to Disney perks and benefits, employee resources and services, support departments, Resort wayfinding, etc.

  • Utilize personal and professional networks to answer questions that require additional research or fact-finding.

  • Answer incoming phone calls and direct calls where needed.

  • Execute ad hoc admin duties and all that may entail, such as research, data entry, and other paperwork.

  • Assist Resort partners with road shows, campaigns, or product awareness when applicable (Commuter Assistance, Partners FCU, Health & Wellness, Benefits, Surveys, etc.).

  • Maintain a safe, clean, and inviting location that is show-ready. Address any equipment or housekeeping issues, initiating any requests for cleaning or maintenance as needed.

  • Ensure the Center has appropriate front desk and leader coverage at all times, coordinating day-of adjustments when needed.

  • Support Project Managers, Coordinators, or Associate Coordinator teams with sorting, counting, labeling, or other task-driven duties as appropriate.

You Have:

  • Computer savvy with Microsoft applications; demonstrated proficiency in a Windows environment including document printing and troubleshooting

  • Subject matter expert level of familiarity with navigating The Hub, including awareness of new offerings and information

  • Proficiency and desire to further develop technical skills

  • Ability to meet deadlines in a fast-paced environment

  • Receptive to all special requests and employee inquiries

  • Passionate about assisting employees in a variety of capacities

  • Works well with others in a team environment

  • Receptive to instruction and forward-thinking

  • Proven reliability with working scheduled shifts and willingness to be flexible when needed

  • Resourceful in the art of conflict resolution while generating creative service solutions

  • Strives to maintain high quality while accomplishing repetitive responsibilities

  • The ability to handle employees' concerns with discretion is a must

  • Proficiency in other languages is a plus

  • High School diploma or equivalent

Job ID: 10035018

Location: Anaheim,California

Job Posting Company: Disney Parks, Experiences and Products

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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