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The Walt Disney Company Entertainment Manager, Guest Talent Programs in Anaheim, California

Job Description

Assists in supervising and coordinating daily operational requirements for Disney Imagination Campus and Disneyland Community Arts Showcase. Supervises Guest Talent Programs (GTP) Cast Members who operate Disney Imagination Campus experiences and events. Coordinate operating guidelines and logistics for all regular GTP performances, workshops, and educational programs and special events. Monitors operational efficiency and quality standards of GTP events and implements improvements. Establishes and maintains operating relationships with Resort partner departments necessary to the production of GTP events.

Responsibilities

  • Supervise the hourly cast and daily operation of Disney Imagination Campus experiences

  • Communicate with guests during and after their event. Handle guest concerns and in some cases address operation concerns with group leader to ensure safety and policy adherence

  • Responsible for ensuring accurate time recording. Assists with payroll issues

  • Monitors the building of accurate workloads and cast schedules

  • Responsible for hiring and training new Guest Talent Assistants, as well as ongoing training and development of operating cast

  • Monitor and respond to inventory of operating supplies, event materials, and Guest merchandise (Commemorative gift)

  • Refine existing event operating guidelines and implement changes

  • Establish operating procedures for new GTP events and processes

  • Coordinate maintenance and repair of event equipment and facilities

  • Lead projects as assigned

  • Assists with budgeting and planning

Basic Qualifications

  • Strong written and verbal communication skills

  • Computer proficiency in Microsoft Office suite of programs, spreadsheet and presentation software, Outlook and Internet

  • Demonstrated ability to lead hourly Cast Members

  • Willingness to learn new systems

  • Proven ability to initiate, organize and complete multiple tasks in a timely manner

  • Ability to lift and carry up to 25 pounds

  • Flexibility to work Early Mornings, Nights, weekends, and Holidays to support a 7 day operation, that operates from early morning to late night

  • Demonstrated ability to foster a culture which supports Diversity and Inclusion in all aspects of the business

Preferred Qualifications

  • Experience in Performing Arts, education, and/or community based programs

  • Familiarity with Confluence, Smartsheet, and JIRA

  • Knowledge of Entertainment business practices and procedures

  • 1-3yrs of experience leading others

Required Education

  • Bachelor's degree or 5 professional years in theater industry

Preferred Education

  • Field of study: Performing Arts, Humanities, Communication, Education, or related

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .

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Job ID: 10034931

Location: Anaheim,California

Job Posting Company: Disney Parks, Experiences and Products

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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