The Walt Disney Company Guest Experience Manager-Food & Beverage in Anaheim, California

The Guest Experience Manager, Food & Beverage is responsible delivering a premium dining experience by leading a talented Cast through active stage management during the operating day ensuring efficient and safe operations, driving the Guest experience, increasing Cast engagement and safeguarding our brand. In this role, you will ensures a high level of Food and Beverage product, service, safety, and sanitation. Improve Guest service standards; Recognize/coach Cast behaviors; Manage the business and financials.

Responsibilities :

  • Demonstrate commitment to excellence and working in the operation daily, which includes interacting with Guests and Cast Members and resolving any issues

  • Maintain a positive attitude and strong Cast focus to inspire, engage, coach and develop a diverse and talented team

  • Recognize Cast Members and hold them accountable for delivering excellence with the Four Key Basics: safety, courtesy, show and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success

  • Exceed Guest expectations that yield results and positive Guest feedback

  • Partner closely and collaborate with other leadership teams due to shared Cast base.

  • Serve as a functional / subject matter expert of the operation.

  • Participate in departmental meetings and communicate relevant information to Cast Members.

  • Participate and provide operational perspective in project planning and LOB departmental meetings.

  • Make balanced day-to-day operational decisions that benefit Guests, Cast Members and the demands of the business

  • Manage daily staffing levels and anticipate shift coverage needs based on demand. Drive and deliver daily results

  • Support local projects and monitor any potential impacts to the Guest and Cast experience

  • Serve as a change agent, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast

Basic Qualifications :

  • Minimum of 1-3 years of leadership/managerial experience, demonstrating professionalism and maturity

  • Demonstrated strong verbal and written communication skills, including conflict resolution, problem-solving and decision-making

  • Recognized as a positive leadership role model

  • Proven ability to lead effectively in a team environment, hold self and others accountable, as well as the ability to deal effectively with conflict with strong partnering and networking skills

  • Ability to effectively work independently as well as with teams

  • Demonstrated operational guest service experience and guest service skills

  • Demonstrated ability to handle confidential information

  • Demonstrated strong organization, multi-tasking, prioritization and time management skills with attention to detail

  • Proficient in Microsoft Office products and adaptable to new technology

  • Ability to actively coach Cast Members to correct behavior across lines of business.

  • Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)

  • Ability to be flexible with work schedule, including weekends, variable shifts and holidays

  • May partner, train, and oversee locations including Front Desk, Guest Services, Retail, Bell Services, Valet Services, Housekeeping, DVC, Security, Sales & Services and Parkside/Downtown Disney Partners

Preferred Qualifications :

  • Two years in Table service/Fine dining

  • Advanced Bar Knowledge

Required Education :

  • High School Graduate

Preferred Education :

  • Bachelor's degree in related field or equivalent experience

Job ID: 621818BR

Location: Anaheim,California

Job Posting Company: Parks, Experiences and Consumer Products