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The Walt Disney Company Sales Operations Manager, Disney Vacation Club in Anaheim, California

Provide leadership and direction to a team of over 20 Cast Members in the Disney Vacation Club (DVC) Operations in the areas of sales center operations, transportation and call center tour booking areas. The locations include all Sales Centers and all off-site storage areas and any future of DVC marketing locations. The Operations Manager will handle project management and coordination for all aspects of the sales infrastructure.

Responsibilities :

  • Provide coaching and development to the team in order to achieve higher levels of Cast and Guest Service by communicating clear and timely job expectations.

  • Working closely with DVC Associate Leadership team, Quality Assurance Contacts and Disney Vacation Club (DVC) Marketing to drive new strategic initiatives and ensure that the entire sales team is aligned for success.

  • Continuously improve, evaluate and build operations processes to ensure efficiencies across all functions of the operation with a focus on Guest experience and resource utilization. Duties to include:

  • Transportation coordination / vehicle maintenance

  • Preview Center Guest experience process

  • Tour incentive management and process

  • Broad scope for sales infrastructure project management

  • Cross-discipline coverage to include sales and marketing (Disney Vacation Club Associate role)

  • Off-site sales infrastructure to include sales office and storage responsibilities

  • Coordination of Model Room and Sales Office maintenance

  • Assists with Guest Service issues / situations

  • Partner and assist when necessary with all DVC and resort leadership issues or in times of need

  • Partner with DVC leaders at other locations such as Walt Disney World and Aulani to share best practices, while using those partners as resources for future plans and procedures.

Basic Qualifications :

  • 2-5 years of proven experience leading and managing a team• Proven experience and strong understanding of the Sales Process with demonstrated ability as a team leader

  • Demonstrated leadership ability, including strong partnering, coaching and mentoring skills

  • Demonstrated strong organizational and time management skills to complete assigned projects and processes in a timely manner

  • Demonstrated problem solving and decision-making skills

  • Excellent strong written and verbal communication skills

  • Ability to be flexible with work schedule, including weekends and holidays

  • Demonstrated commitment to Cast Members

  • Demonstrated ability to manage the operation and teach it to Cast Members

  • Demonstrated ability to lead and monitor Cast performance and operational improvements

  • Demonstrated business acumen along with a passion for superb Guest Service and Cast excellence

  • Proven knowledge and expertise with a variety of computer programs including MS Excel, Word, and PowerPoint

  • Experience in a fast-paced, performance driven sales environment

  • Experience with continuous improvement processes

  • Demonstrated ability to manage conflict

  • Experience with developing business plans

  • Experience managing vendor relationships

Preferred Qualifications:

  • Practical experience with IT systems

  • Ability to speak fluent English and Spanish

Preferred Education :

  • Bachelor's degree or equivalent

Job ID: 711436BR

Location: Anaheim,California

Job Posting Company: Parks, Experiences and Products