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The Walt Disney Company Sr Workforce Mgmt Mgr-Scheduling in Anaheim, California

Senior Workforce Management Manager, Scheduling

Disneyland Resort

Job Overview

The Senior Workforce Management Manager is responsible for identifying strategies, prior ities and providing d irection for both scheduling and deployment initiatives for their teams. Develops strategy and implementation plans to integrate initiatives in partnership with in Workforce Management functions including Workload and Staffing, Scheduling, Deployment, Time and Payroll Services and Reporting. Ensures integration with line of business operating partners, Labor Relations, Employee Relations, GHRO, Finance , Industrial Engineering, Experience Integration in addition to other key partners across the Disneyland Resort to collaborate and create a cons istent and efficient ap proach for problem solving, leveraging resources/work, and sharing of best practices in support of frontline Leaders and Cast.

As the Senior Manager you will be responsible for the development, execution and sustainment of scheduling initiatives and processes in support of line of business o perations partners . Objectives should drive a positive, inclusive Cast experience, enhanced guest experience and support favorable financial results. The vision behind the objectives should complement both site and line of business priorities.

T he ideal candidate will be self- motivated, highly organi zed, energetic, detail-oriented , and innovative, with the abi lity to make decisions and take action. They build and maintain strong relationships with key partners across the company to ensure work is conducted in a collaborative manner and delivers on Resort overall objectives . They focus on leadership development of their team , providing challenges and support in the growth of their team’s leadership skills and abilities, provides consistent performance feedback centered on succession planning . They must demonstrate strong listening skills, proactively examine, research and ask quest ions to ensure clarity t o d eliver quality and value added support . They must have a positive yet professional presence , build a strong reputation of expertise and trust to influence business decisions and direction through persuasion, negotiation, idea contribution and personal presence in support of our operations partners.

Responsibilities

Proactively leads ongoing development of the hourly and salaried scheduling team members to ensure they are integrated, balanced and organized in a way th at best complements the line of business operations partners

Works across senior and executive leadership partners to set clear vision, strategy and direction for the broader organization

Builds on-going communication plans /tools to support the scheduling vision and strategy; owns execution of plan and tactics including all aspects of production leveraging appropriate partners as needed

Leverages technology to drive an analytical approach to labor planning, scheduling and deployment strategies by balancing service and cost management objectives

Contributes to the definition of staffing requirements, hiring and training plans, and scheduling methodologies that balance cost with ability to attract and retain quality Cast Members that consistently deliver a world-class experience to our guests

Provide centralized scheduling and both centralized and decentralized deployment management support for site operations team

Leads a team in a complex and ever changing environment, keeps multiple deliverables and activities on track while maintaining the team’s optimum productivity

Conducts interactions necessary to achieve results through cross-functional, integrated and well-coordinated teams a t all levels within Workforce Management and supporting partners

Demonstrates clear understanding of the philosophical operating principles of the site Executive Team

Ensures d ecisions that impact the operation are in alignment with the philosophical operating principles of the business

Proactive partner ship with a variety of function al teams including but not limited to, Labor Relations, Employee Relations, Global HR Operations, Finance, Industrial Engineering, Information Technology, Experience integration, DWSS Payroll Services, etc., to support HR and administrative functions including creating and sustaining tools and resources for leaders and Cast

Has in- depth knowledge and upholds standards for Company policies, union collective bargaining agreements, California labor laws, and Company health and safety protocols.

Maintains high levels of confidentiality and be trusted with sensitive information

Oversees the support and advancement of Workforce management systems and tools, including scheduling, deployment, time and pay, Cast self-service apps, and the Hub

Basic Qualifications

Minimum of 5 years in a key leadership role with responsibilities for leading and developing a successful team

Strong communication skills with the ability to communicate at all levels of the organization

Serve as a change agent, taking calculated risks to integrate processes, remove barriers and align performance goals

Proven success developing a nd mentoring leaders and working with a diverse Cast and emphasizes dive rsity and inclusion in all aspects of the work environment

Proven ability to work both at the strategic and tactical level as well as demonstrated flexibility and professional maturity

A successful track record in prior roles leading complex projects; recognized as a key partner and contributor to the overall success within their organization

Proven strength in partnering: ability to utilize knowledge and resources to positively influence within the work environment

Strong networking skills and ability to collaborate and influence all levels of the organization

Self-motivated and able to find creative solutions to opportunities

Convey an appropriate sense of urgency while identifying opportunities, developing alternatives and recommending solutions to complicated business issues in a self-sufficient and highly collaborative environment

Proven success developing and mentoring leaders and working with a diverse Cast

Ability to manage multiple priorities and tight timelines for deliverables

Proven understanding of internal and external workforce and labor issues and challenges

Demonstrated strong analytical, business planning, operation, and integration skills

Preferred Qualifications

Operations Leadership experience

Workforce Management Leadership experience

High level of interest and experience with Disney Theme Parks and Resorts

Required Education

Bachelor’s degree in related business / project management or equivalent work experience

Segment

Parks, Experiences and Products

Job Category

Park Operations

Job Type

Full Time

City

Anaheim

State/Province

CA

Country / Region

United States

Postal Code

92802

Job Level

Management

Job ID: 10033778

Location: Anaheim,California

Job Posting Company: Disney Parks, Experiences and Products

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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