Job Information
The Walt Disney Company Theme Park Operations - Leadership Intern (CA), Spring 2025 in Anaheim, California
About the Role & Program
The Disneyland Resort Operations Leadership Intern is a developmental leadership position that is responsible for active day-to-day management of Cast and location performance in high-volume areas of the Disneyland® Resort operation; these areas may include Food & Beverage, Custodial, Attractions, Retail, Guest Relations, Entertainment, Hotels, and/or Arrival locations.
Leadership Interns will ensure a productive, efficient, and safe operation, drive a memorable and courteous Guest experience, and increase Cast engagement. This role strives to improve Guest service standards, recognizes/coaches Cast behaviors, and leads the business through Key Business Drivers while maintaining strong connection to the Disney brand.
Interns who successfully complete this six-month internship will be given priority consideration for placement into leadership opportunities OR invited to participate in the next Leadership Development Program, with the intent to extend a regular offer forthcoming post-graduation.
What You Will Do
Dedication to excellence and working in the operation daily, which includes interacting with Guests and Cast Members and resolving any issues
Recognize Cast and hold them accountable for delivering excellence in our Five Keys: safety, courtesy, show, efficiency, and inclusion.
Exceed Guest expectations in a manner that yields results and positive Guest feedback
Partner closely and collaborate with other leadership teams due to shared Cast base, and work together to drive and deliver daily results
Participate in departmental meetings and communicate relevant information to Cast Members
Support local projects and supervise any potential impacts to the Guest and Cast experience
Required Qualifications & Skills
Proven leadership experience (school, community, volunteer, sports, etc.)
Proven integrity and maturity in a fast paced, high volume work environment
Demonstrated operational guest service experience and guest service skills
Demonstrated problem-solving and decision-making
Demonstrated strong organization, multi-tasking and time management skills with attention to detail
Availability and willingness to be flexible with work schedule, including weekends, variable shifts and holidays
Preferred Qualifications
- Bilingual skills
Education
- Currently a Senior or a recent graduate (within six months of your graduation date) pursuing a degree in Hospitality, Travel & Tourism, Business Administration, Management, Communications, or closely related field
Eligibility Requirements & Program Information
Candidates for this opportunity MUST meet all of the below requirements:
Be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months at time of application posting OR currently participating in a Disney College Program or Disney Internship
Be at least 18 years of age
Have not completed one year of continual employment on a Disney internship or program.
Possess unrestricted work authorization
Additional Information
Must be compliant with The Disney Look appearance guidelines
This internship is a primarily on-site position - Must be able to provide a working, reliable internet connection as well as a quiet, dedicated workspace
Program length - The approximate dates of this internship are January 2025 - June 2025
Work details - Must be able to work FULL TIME hours (approximately 40 per week) for the duration of the internship
Must be able to have a consistent, reliable work schedule throughout the internship
Transportation - Must have reliable transportation to/from work
Housing - Must provide own housing for the duration internship program
Recommendation – Print This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview. Note that this role description will not be accessible once the posting is closed.
The pay rate for this internship in CA is $1,280 per week. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
Job ID: 10099366
Location: Anaheim,California
Job Posting Company: Disneyland Resort
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.