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The Walt Disney Company Business Solutions Manager (2 year Project Hire position) in Burbank, California

Lead technical work in support of marketing/payment/technology initiatives:

  • Develop and document detailed project timelines, identifying key points of intersection for different stakeholder groups

  • Compile an assessment of project impacts, level of effort, costs, resource requirements

  • Develop and ensure alignment on detailed business requirements and use cases

  • Ensure functional design supports business objectives and applicable guidelines

  • Solicit expert input and evaluate technical design options

  • Oversee development of all test, launch, hypercare and sustainment plans, including definition of change management protocols

  • Hypercare, sustainment planning

Lead operational process design and optimization:

  • Develop and document user friendly processes that meet business needs

  • Develop tools/methodology to organize and drive work forward

  • Identify and ensure compliance with applicable guidelines or standards, e.g. regulatory, data security, legal, brand

Support development of Business Operations annual plan by providing input regarding your key areas of responsibility:

  • Use data/sound analysis to identify issues/challenges that need to be addressed

  • Develop detailed action plans to address specific issues/needs

  • Develop an approach to measure performance, track progress

  • Manage work in well organized and systematic manner

  • Identify and coordinate with key technology stakeholders needed to complete tasks

  • Equip them with appropriate context and details regarding objectives

  • Develop step-by-step approach to tackling work, with assigned dates and stakeholders

  • 5-8 years operational or systems support experience in an environment that has significant technical infrastructure, including:

  • Acting as liaison between business and technical teams

  • Driving results in a matrixed, cross-functional environment

  • Proactive problem solving skills

  • Strong relationship building skills

  • Excellent written and oral communication skills, including appropriate judgment regarding

  • How to set appropriate context regarding objectives to create alignment

  • When and how to keep peers, partners and supervisor abreast of activities

  • Able to multi-task in a busy business environment

  • Well organized with strong attention to detail

  • Ability and willingness to adapt to shifting priorities Highly accountable and self-motivated

  • Passion for ensuring a positive and seamless Guest experience

  • Constant drive for improvement

  • Experience with

  • Interpreting data/process flows, architectural diagrams

  • Waterfall and agile software development methodologies

  • Systems engineering concepts relating to establishing secure connections, firewalls, security certs, etc. (e.g. ASP/ASP.NET, MS SQL, Server, JavaScript, HTML, XML, SOAP, Web Services, Core RESTapi)

  • Experience with:

  • Management of software integrations

  • Digital technology, including familiarity with native/hybrid app architecture and design principles, mobile application delivery and device management

  • Payments/transaction processes

  • Bachelor’s degree, preferably in a technical discipline.

This position is in support of a Project that is slated to run for 2 years

The Customer Relationship Management team is responsible for creating and cultivating direct-to-consumer relationships with The Walt Disney Company’s most strategic customer segment. It does so by managing the Disney’s Co-branded Visa rewards credit card business which is both an operating unit as well as a cross-business unit loyalty program.

Role Overview:

This position sits within the Business Solutions team and is responsible for supporting initiatives that require extensive technical integration with other Disney business units and our bank issuer. This role requires strong problem solving skills and a drive for constant process improvement. This position will focus primarily on data/reporting and rewards redemption projects.

The successful candidate will be able to:

  • Get up to speed quickly with regard to operational and technical processes

  • Solve problems with an appropriate level of urgency

  • Develop strong relationships with technical, digital, compliance, and operations teams

  • Manage work in a disciplined and organized manner

  • Communicate clearly and effectively, both orally and in writing

Required Education :

  • Bachelor’s degree, preferably in a technical discipline.

Preferred Education :

  • 5-8 years operational or systems support experience in an environment that has significant technical infrastructure, including:

  • Acting as liaison between business and technical teams

  • Driving results in a matrixed, cross-functional environment

  • Proactive problem solving skills

  • Strong relationship building skills

  • Excellent written and oral communication skills, including appropriate judgment regarding

  • How to set appropriate context regarding objectives to create alignment

  • When and how to keep peers, partners and supervisor abreast of activities

  • Able to multi-task in a busy business environment

  • Well organized with strong attention to detail

  • Ability and willingness to adapt to shifting priorities Highly accountable and self-motivated

  • Passion for ensuring a positive and seamless Guest experience

  • Constant drive for improvement

  • Experience with

  • Interpreting data/process flows, architectural diagrams

  • Waterfall and agile software development methodologies

  • Systems engineering concepts relating to establishing secure connections, firewalls, security certs, etc. (e.g. ASP/ASP.NET, MS SQL, Server, JavaScript, HTML, XML, SOAP, Web Services, Core RESTapi)

Company Overview :

English

Job ID: 745998BR

Location: Burbank,California

Job Posting Company: The Walt Disney Company (Corporate)

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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