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The Walt Disney Company Customer Information Management Intern, Summer/Fall 2023 in Burbank, California

Imagine working side-by-side with industry leaders in your field of study. Imagine building upon the skills you’ve learned in the classroom through real-world hands-on work experience. Now imagine yourself in a Professional Internship with Disney Corporate. When your extraordinary talents, our renowned legacy and the promise of an even brighter future unite, just imagine the stories you could be part of!

Be a part of an innovative team and culture…

The mission of the Customer Information Management team is to optimize the value of customer data for use in building direct customer relationships and delivering relevant customer experiences across The Walt Disney Company’s brands and businesses globally. As a central resource for company-wide customer data, the team partners with stakeholders across the company to establish data practices, policies and capabilities to collect, use and share data in support business objectives, while maintaining respectful consumer data practices.

A Day in the Life…

Day-to-day responsibilities include:

  • Reviewing Disney business unit email marketing campaigns for brand and legal compliance

  • Maintaining creative and legal guideline documentation based on input from team subject matter experts

  • Developing project plans and assisting with managing interdependencies to support program operations for our Data Services team

  • Coordinating with our Data Services team and business unit partners on marketing and data quality initiatives

  • Conducting competitive research on customer information practices and user experience of other online properties

  • Coordinating and updating guest-facing privacy content

  • Developing documentation and CX strategy for projects in development to improve guests’ online experience

What we are looking for…

(Basic Qualifications)

  • Strong proficiency in Microsoft Office

  • Highly organized with project management skills and attention to detail

  • Excellent written and verbal communication skills

  • Ability to work independently and on multiple projects with competing priorities

  • Interest in improving guest experience through personalization and fair information practices

Preferred Qualifications:

  • Understanding of and interest in how technology is used to manage website preferences and personalization

  • Strong interest in the use of data for marketing and personalization

  • Knowledge or familiarity with privacy issues, online registration, and email marketing a plus

  • Working towards a Bachelor’s degree in business, communications, technology or related field

Required Education:

  • Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months OR currently participating in a Disney College Program or Disney Professional Internship​

Pay Rate:

  • The pay rate for this internship in California is $21.20 per hour.

Additional Information:

  • The approximate dates of this internship are June 2023 through January 2024

  • Candidate must be available to work full-time hours ( approximately 40 hours per week ) during normal business hours Monday – Friday

  • This internship is a hybrid position. You must be able to provide own housing and reliable transportation in the Burbank, CA area . Also requires a working, reliable internet connection as well as a quiet, dedicated workspace

  • Must be at least 18 years of age​

  • Must not have completed one year of continual employment on a Disney internship or program. ​

  • Must possess unrestricted work authorization​

Job ID: 10035681

Location: Burbank,California

Job Posting Company: The Walt Disney Company (Corporate)

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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