The Walt Disney Company Manager, Media Systems Engineering in Burbank, California
The Walt Disney Company is a world-class entertainment and technology leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.
Managers working Walt Disney Studio Technology must possess a broad, integrated world-view of both Information and Media technologies in order to successfully implement, manage and support the next generation of infrastructure and workflow applications designed to support feature film production, post-production and distribution. The Manager, Media Systems Engineering must be a proven “player-coach”: technically competent to oversee media systems engineering, yet disciplined enough to prioritize, delegate and oversee the team of engineers in Studio Technology assigned to those same tasks.
Direct management of a team of Media Systems Engineers, and Systems Reliability Engineers that support Studio-run production environments, whether on premise or in the public cloud
Develop operational plans and procedures covering change control, maintenance events, intergroup communications, and downtime response
Assist and facilitate architecting and engineering of systems solutions that fulfill various business unit requirements
Responsible for appropriate application of Corporate, Studio, and individual business unit security practices and standards
Manages all critical customer interfaces including: production, post production, client services, Studio Tech groups, and wider Enterprise
Responsible for effective collaboration between all Studio Technology operations and engineering groups, including systems, networking, software, and client services
Responsible for collaboration and relationships with other proximate Disney groups, including Post Production Services, Enterprise IT, IT outsourcing partners, and the broader Studio Technology groups
Make sound technical and business decisions autonomously when confronted with competing operational trade-offs
Oversee the performance and deliverables of 3rd party, domestic or offshore technical support suppliers
Develop detailed service specifications designed to guide the activities of 3rd party suppliers
Assure readily available and secured third party communications
Optimize business value of Studio infrastructure operations in a 24x7 shop, and in the most cost-effective way possible
Ensure reliable operation of infrastructure and component monitoring, instrumentation and management tools in order to predict, quickly diagnose and resolve abnormal systems behavior
Secure and report on all systems and subsystems
Manage key vendors and partners, both internal and external
Serve as an escalation participant for tickets and issues related to supported infrastructure
Manage budgets, forecasts and 5-year plans for the studio systems initiatives
Responsible for all equipment/software maintenance contracts and renewals
Responsible for all third party service contracts
Experience working in media production environments
Hands on experience building and running Linux and Windows platforms
Smart, self-driven with a keen focus on and track record of exceptional delivery of innovative solutions
Strong written and verbal communication skills
Skilled in managing Cloud/IaaS Environments (e.g. AWS, Google Cloud Compute)
Knowledge in system management languages (e.g. Chef, Terraform, Ansible)
Expertise in Software Development Continuous Integration (CI) Pipeline knowledge (e.g. Jenkins, Gitlab CI) and Source Control Management (e.g. Git)
Expertise with Operating Systems, Distributed Systems and Container Platforms (e.g. Kubernetes/GKE, ECS, Openshift, Fargate)
Expertise in multiple scripting languages in your toolbox (e.g. Python, GO, Ruby, or Swift), with ability to build test coverage for all code being developed
Virtual hosting technologies (e.g. VMWare, KVM)
Data center, network, and application architectures
Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards.
A seasoned and experienced technical manager, preferably from a dynamic production support environment, able to comfortably oversee highly knowledgeable technical support staff yet also contribute technically to the plan/solution.
Able to multitask in a highly complex, diverse, systems environment
Able to quickly make decisions given incomplete and conflicting knowledge
Highly self-directed, being able to both manage and (re)prioritize the multiple concurrent and competing challenges, issues, ambiguities, and contradictions that, inevitably, occur when supporting systems
Strong analytical problem-solving skills
A team-building leader with good interpersonal, verbal and relationship building skills
Ability to construct, manage and oversee a complex budget of annual and 5-yr planning elements
A generalist who can perform many different tasks
Excellent verbal and written communication skills, and thus able to explain and document the systems to their diverse audiences.
Good interpersonal and relationship building skills.
BS in Computer Science or related field with 8+ years of experience or equivalent
4 years of technology management experience
# at https://jobs.disneycareers.com/job/burbank/principal-media-systems-engineer/391/15165655 studiosmediasystemsengineering
Job ID: 763122BR
Job Posting Company: Studio Entertainment
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