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The Walt Disney Company Program Manager, Data Collection in Burbank, California

Job Summary:

Technology Operations is centered around three core functions Business Relationship Management, Global Program Management and Business Operations to support the DTCI technology organization. This position is part of the Global Program Management team which manages the execution of DTCI Technology programs, including scope, delivery schedules and budgets in addition to identifying dependencies, managing risks and quantifying business impact. This role collaborates with product, engineering and business stakeholders to understand and rationalize strategic roadmaps while providing easy to understand, transparent reporting to leadership during delivery.

Within the Global Program Management organization, the Program Manager position will be responsible for the program management of key intiatives for Disney’s Data Collection group within the Data Platforms organziation. This position requires proven experience in successful program management of large intiatives including prioritizing, scheduling, budgeting, and resourcing projects with multiple workstreams and cross-functional teams. Successful candidates must be highly proactive, detail-oriented and able to autonomously work on concurrent, complex implementations across matrixed teams both inside and outside the Direct-To-Consumer-International (DTCI) Technology department. They must be capable of clearly communicating schedules, risks, issues and processes to a variety of business, executive and technical audiences.

Responsibilities:

  • Drive execution and delivery of multiple high-profile technical, product or software development projects from start to finish. Manage intra- and inter-team dependencies, highlight project blockers and risks and work with cross-functional teams to resolve them. Track and manage dependencies across multiple projects; leads escalation processes to make issues visible to stakeholders and leadership; drive resolution of dependency issues through the process. Partner with project teams to identify interdependencies, conflicts and risks associated with delivery. Identify and manage all project dependencies and critical path.

  • Collaborate with Product Managers on project objectives, provide clear communications to teams and stakeholders on of milestones, deliverables, and success criteria. Develop trusted partnerships with stakeholders by collaborating and delivering on common goals. Ensure that projects and priorities support partner's strategic plans and each project is managed to ensure on-time implementation and flawless execution.

  • Facilitate backlog grooming and story deconstruction. Manage demand by working closely with all constituents to prioritize programs and projects based on business needs, resource capacity, risk exposure and interdependencies.

  • Develop delivery plans of complex projects and programs. Manage project schedules, identify possible issues and clearly communicate them to project stakeholders. Maintain a clear overview of project timelines (Agile/Kanban boards, Gantt charts, spreadsheets, etc.) and progress using project and task management tools (primarily in Jira and Confluence). Provide timely updates on the status of projects to a cross-functional audience in multiple formats.

  • Leverage Agile and SDLC methodologies to lead teams on a daily basis to the successful delivery of software development projects in accordance with the DTCI delivery framework and established best practices. Ensure that the team is fully planned and productive. Remove impediments; track blockers and report slippages with workable mitigation plans. Manage daily scrums, sprint planning, sprint retrospectives and sprint demos.

  • Frequently communicate program and roadmap status and schedule updates. Create and maintain project documentation (primarily in Confluence) that is the single source of truth about a project to keep teams aligned and informed. Work with senior leadership, stakeholders, partners, and delivery teams to track and maintain a program-level view of initiatives.

  • Work closely with vendors, product managers and engineering teams to get high-quality products and features through various internal and external software project release lifecycles. Lead overall project stage gate review processes, through conducting readiness assessments to identifying gaps in readiness throughout the project life cycle.

  • Identify project risks; analyzes and communicates prioritized mitigation plans to stakeholders. Ensure proper execution of risk, issue and communication management. Own overall project communications, escalate risks and manage the issue resolution process. Continuously monitor projects/programs status and impact on customer relations. Escalate projects risks and constraints to senior management team in a timely manner.

  • Dissuade project teams from "reinventing the wheel" by being the knowledge center for best practices, processes, templates, lessons learned and historical project repository.

  • Facilitate team retrospectives and apply lessons learned to support continuous improvement. Coach team members regarding unexpected variances, root causes, corrective actions/options and impacts. Collaborate with teams to refine existing methodologies and develop enhancements and changes that result in efficient, repeatable delivery. Implement standards, processes & practices, project status reporting and resource management methodologies that ensures projects are delivered against expectations, on schedule and on budget.

Basic Qualifications:

  • Experience with and/or current working knowledge of typical consumer data collection, advertising and marketing technology components (data platforms, data collection mechanisms, BI tools, analytics), principles (MDM, data governance), practices and procedures

  • Demonstrated ability to define at scale, a structure for efficient delivery of complex projects

  • Demonstrated ability in clearly articulating plans, concepts and activities to a broad/diverse audience

  • Exceptional presentation skills with a great eye for detail and a demonstrated command of effective and concise language

  • Collaborative work style with excellent interpersonal and communications skills

  • Experience applying project management knowledge to assess complex situations, recommend options and drive team members and stakeholders towards common solutions

  • Demonstrated ability to drive initiatives forward to completion through collaboration and consensus across functional areas

  • Solid orchestration and problem-solving skills with ability to focus both strategically and tactically to achieve project goals

  • Must be capable of managing, tracking, and troubleshooting multiple projects in a deadline-driven environment with cross-functional teams, vendors, and partners

  • Self-starter that can autonomously drive multiple work streams across multiple departments or segements of the company

  • Ability to develop program schedules, communicate deadlines, and enforce budgets and project milestones

  • Proficient in use of project management and documentation tools

  • Able to analyze scheduling, budgetary, and resourcing data to develop contingency and risk mitigation plans

  • Experience with Agile project management methodologies

  • A minimum of 5 years of program management, with extensive knowledge of software application development, or related experience

  • Mastery in Agile project management methods that may include Scrum, Kanban, and Scaled Agile

  • Expert knowledge and experience with the software development life cycle

Preferred Qualifications:

  • PMP / CSM / CSP Certification with thorough understanding of Scrum Agile Methodologies

  • Experience with JIRA and Confluence

  • Experience in Data Platforms, especially data collection and data analytics is a plus

  • Experience in the media / advertising industry is a plus

Required Education

  • BA/BS or equivalent experience required

Job ID: 763909BR

Location: Burbank,California

Job Posting Company: Direct-to-Consumer and International

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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