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The Walt Disney Company Media Services Manager, Disney Cruise Line in Celebration, Florida

The Media Services Manager role assumes responsibility for managing Disney Cruise Line (DCL) & Adventures by Disney (AbD) media logistics. This includes, but is not limited to: air reservations, DCL & AbD stateroom/trip blocks of space, hotel/resort blocks and contracts, itinerary planning, private transportation, food & beverage set ups, tracking and managing budgets, and all production arrangements for on-board media needs. Strong communication ability with internal, external, and media partners. This role requires travel.

Responsibilities :

  • Responsible for Disney Cruise Line and Adventures by Disney media groups and events

  • Booking and billing of all logistics for media groups such as air, cruise, transfers, dining, hotel, port adventures, F&B vouchers, and Adventures by Disney trips

  • Partner with internal clients, external clients, vendors, and shipboard teams

  • Maintain and manage all budgets for each individual group or individual media sailing

  • Maintain and manage all group blocks for Disney Cruise Line, Adventures by Disney, and any hotel contracts

  • Update and maintain the marketing group report and final group budgets

  • Assist with AbD and DCL Fulfillment

  • Order and create promotional and media products

Basic Qualifications :

  • Excellent oral and written communication skills, with strong attention to detail

  • Proven ability to work well in a fast-paced, high-pressure environment, successfully meeting deadlines

  • Demonstrated strong organizational, decision making, analytical and problem solving skills, as well as attention to detail

  • Must be able to travel and have the ability for heavy lifting

  • Extensive knowledge in Microsoft Office suite with strong focus on Excel

  • Effectively manage and balance organizational workload and project management smoothly

  • Demonstrated strong partnership, networking, and interpersonal relationship skills

  • Demonstrated ability to manage conflict and find solutions

  • Proven ability to be a self-starter with minimal supervision and follow-up

  • Willingness to work flexible hours, including nights, weekends, and holidays

Preferred Qualifications:

  • Proven ability to interact with all levels of salaried and non-salaried Cast Members

  • Strong guest service skills

  • Proficient in Seaware

  • Proficient in Certain

  • Disney Cruise Line and Walt Disney World product knowledge

Required Education :

High School degree

Preferred Education :

Bachelor's degree

Job ID: 703822BR

Location: Celebration,Florida

Job Posting Company: Parks, Experiences and Products

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