The Walt Disney Company Employee Relations Manager in Glendale, California

The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.

“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Disney Parks, Experiences and Consumer Products (DPECP) means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

The Employee Relations Manager is responsible for delivering solutions, tools, and resources that shape and advance culture, performance, and the employee experience through integrated partnerships within the HR function. The ER Manager also conducts thorough and objective internal workplace investigations, and consults with leadership to assure compliance with company policy, practices, and state/federal employment laws, as well as conducts root cause analysis and develops correlating action plans.

This position is part of the Disney Parks, Experiences & Consumer Products (DPECP) organization and is located in Glendale, CA.

Responsibilities :

  • Engage with employees and leadership across the DPECP organization to enable business strategies, conduct ER related assessments and investigations, and discuss continuous improvement opportunities to foster a positive employee experience.

  • Promote knowledge, understanding, and compliance with regard to company policy and relevant employment laws through coaching, presentations, and training.

  • Collaborate with other HR/DI functional team members through a consultative approach to help assess organization effectiveness and develop and implement integrated HR/DI action plans.

  • Initiate a proactive, strategic approach to employee relations by identifying and analyzing ER data/metrics for themes, trends, and root cause identification. Share findings with key partners in order to develop and deliver an integrated plan that links to organization and people strategies, helping to advance the deliverables and priorities of the company.

  • Facilitate the interactive process with Cast/Employees seeking a reasonable accommodation in partnership with leadership and other support resources.

  • Produce written material in a logical and comprehensive manner for internal and external audiences.

  • Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into the case management system.

  • Demonstrate proficiency at verbalizing thought patterns and expressing facts.

  • Deliver relevant business solutions, tools, and resources to support and positively shape the employee experience.

  • Assist with project work as needed to include thought partnership, training, research, and other contributions that support the business.

  • Serve as a role model, demonstrating the value proposition for diversity and inclusion and advocating the company’s culture and heritage.

  • Partner closely with Labor Relations, HR Business Partners, and other HR/DI functional teams in order to advance the work.

  • Interact and work with team members outside of the HR/DI organization to include Legal, Security, Public Affairs, Management Audit, Advisory & Assurance, and Risk Management. Interface with state and federal administrative agencies as needed.

  • Engage with ER team members across The Walt Disney Company to assist with advancing case work and other ER initiatives as needed/directed.

Basic Qualifications :

  • Minimum 5-years leadership experience or in a professional level role

  • Proven business acumen, strong decision-making, and root cause/analysis skills

  • Demonstrated consultative and credibility assessment skills

  • Ability to assess sensitive and complex employee relations issues in a confidential, objective, and systematic manner

  • Demonstrated problem-solving and decision-making skills

  • Ability to work collaboratively, lead and influence at all levels within the organization, and make decisions while keeping partners and leaders informed

  • Proven ability to challenge organizational thinking

  • Demonstrated strong integration skills

  • Proven experience in managing multiple projects with clear time management and prioritization skills

  • Ability to translate and convey investigating findings into written conclusions

  • Demonstrated proficient written/verbal communication and facilitation/presentation skills

  • Demonstrated adept research skills

  • Proven experience and strong understanding of continuous improvement and measurement processes

  • Proficient understanding of all aspects of employment and human resources related laws, regulations, policies, principles, concepts and practices, including but not limited to Title VII, ADAAA and FMLA

Preferred Qualifications :

  • Previous work experience with a multi-state employer

  • Experience in administration of Collective Bargaining Agreements

Required Education :

  • Bachelor’s Degree in business, human resources, psychology, sociology, industrial labor relations, and/or equivalent work experience.

Preferred Education :

  • Advanced Degree

Job ID: 597135BR

Location: Glendale,California

Job Posting Company: Parks, Experiences and Consumer Products