The Walt Disney Company Jobs

Mobile disney Logo

Job Information

The Walt Disney Company Security Host/Hostess - Full Time in Kapolei, Hawaii

As a Security Host/Hostess, the main goal is to provide a safe and secure environment that enables our guests, cast members and vendors to experience the magic of Disney.

Responsibilities :

  • The Security Host/Hostess performs protective and enforcement functions in a courteous and professional manner while dealing with emergencies, undesired conduct, disturbances, threats to life and property

  • As a first responder, will be trained on Infant, Child and Adult Cardiopulmonary Resuscitation (CPR), Automated External Defribrillator (AED) and fire extinguisher procedures to respond to emergencies as needed

  • Conduct interior and exterior Resort foot patrol to identify undesirable conditions

  • Evaluate a situation and quickly make logical decisions on how to proceed while maintaining a calm demeanor

  • Maintain order in the Resort while attending to the needs of our guests, cast members and vendors

  • Coordinate expedient response to emergency conditions such as fire, alarms, safety hazards and threats to life and/or property in a calm, rational, persuasive manner

  • Handle violations of Resort policy, civil laws and undesired conduct

  • Work with state of the art technology to detect and respond to safety systems

  • Provide cash escorts for cashiers to/from cash room to their work station

  • Respond to security and emergency calls and prioritize the work in a timely manner

  • Use of complex consoles to receive calls from guests, cast members and vendors requiring assistance and dispatches to resolve situations – will maintain logs of all requests

  • Provide key assist

  • Issue contractor and visitor badges

  • Monitor Closed Circuit Television (CCTV) system for any unusual activity and dispatch via two-way radio

  • Provide accurate information to guests, cast members and vendors seeking directions and hours of operation

  • Receive, record and secure found property – will also research and respond to guests inquiries for lost property

  • Escort guests and cast members as required to parking lots

  • Perform other duties and responsibilities as assigned

Basic Qualifications :

  • Must be at least 18 years of age

  • Valid State of Hawaii Guard Card

  • A successful candidate will need to have experience as a first responder – related experience that best aligns with the day to day operation may include:

  • Hotel/Resort Security Guard/Officer experience

  • Successfully completed basic training in the Military

  • Loss Prevention and/or Plain Clothes Operatives experience

  • High pressure situational experience such as Emergency Medical Technician, Firefighter, Flight Attendant

  • 25WPM (Words Per Minute) as will investigate and document incidents, complaints, accidents and emergencies – strong verbal, written and technology skills required

  • Perform general clerical duties using Microsoft Office and other site specific programs

  • A good sense of direction as will learn and memorize Resort layout to include the locations of fire pull stations, fire extinguisher, AED, standpipes and more

  • Self-directed (can complete tasks with minimal follow up/supervision)

  • Maintain strong observation skills with high level of detail and scrutiny for entire shift

Preferred Qualifications:

  • Associates Degree or higher in Criminal Justice, Private Investigations, Homeland Security, Emergency Management and/or Emergency Medical Services

  • Strong understanding of Hawaii Revised Statues; particularly those that apply to Hotel/Resort destinations (such as trespassing, etc.)

  • Knowledge of Hawaiian/ Japanese language

Required Education :

  • High school diploma or equivalent

Additional Information :


Full-Time requires full availability for any shift at any time - including early mornings, late nights, weekends and holidays.

Our Theme Parks and Resort Hotels operate 24 hours a days, 365 days a year.


Job ID: 711388BR

Location: Kapolei,Hawaii

Job Posting Company: Parks, Experiences and Products