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The Walt Disney Company Disney Hospitality Leadership Program – Recreation Intern– Spring 2020 in Lake Buena Vista, Florida

Disney Hospitality Leadership Program – Recreation Internship – Spring 2020

We Are…

We deliver world class hotel products and services. Our Disney Hospitality Leadership Program Recreation interns oversee a seamless total vacation experience with an emphasis on Guest service and courtesy, safety, efficiency, and show elements. Our team takes delight in ensuring that the magic of Disney shines through for all of our guests to enjoy our lodging offerings, enabling Guest satisfaction and financial success. Our operating area at the resort includes Recreation.

Responsibilities :

Your Role…

Recreation : Lead the daily recreation operations at a resort hotel. Ensure safe practices are consistently executed, keeping safety the top priority. Responsible for overall water quality and delivering a superb recreation experience and service to our Guests. Designated as a first responder for Guest issues and incidents in recreation venues at the resort. Oversee unique activities for children and families to enhance the Guest Resort experience. Help ensure a seamless total vacation experience for all types of Guests including families on vacation, Disney Vacation Club members with a strong sense of ownership, convention and group Guests and others.

Basic Qualifications :

You Are:

  • A self-starter who enjoys making day-to-day operational decisions in line with Guest, Cast Members and Financial expectations.

  • Able to foster, build and maintain relationships to best communicate and interface with Guests, front-line Cast Members, partners, vendors, leaders and peers in other lines of business as a point-of-contact for day-to-day operations.

  • Empowered to inspire, recognize, monitor performance, coach and develop front-line Cast Members from different cultures, backgrounds and styles.

What You Bring to the Role:

  • Minimum one year demonstrated leadership

  • Minimum three months experience in Lodging and/or Recreation environment

  • Recreation Only:

  • Ability to complete and maintain CPO, Lifeguard, Aquatic Rescue Professional, and Aquatic Facilities Operator certifications.

  • Knowledge of the lodging and recreation industry and a passion for delivering an outstanding service experience

  • Demonstrated problem solving and decision making skills

  • Demonstrated strong written and organizational skills with attention to detail

  • Proven ability to function effectively in a team environment

  • Demonstrated strong computer proficiency within a Windows environment

Preferred Qualifications:

Preferred Training/Education:

  • Majoring in Hospitality, Business, Commercial Recreation or similar

  • Recreation Only: Experience in aquatics, water safety or pool management

  • Prior or current experience with The Walt Disney Company

  • Demonstrated multilingual skills, particularly Creole, Portuguese, Spanish and Vietnamese

Required Education :

  • College Senior, recent grad or Graduate level student

Additional Information :

Internship Eligibility:

  • Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship

  • Must be at least 18 years of age

  • Must not have completed one year of continual employment on a Disney internship or program

  • Must possess unrestricted work authorization

  • Must provide full work availability

  • Must provide own transportation to/from work

  • Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)

Program Length : This is a 12 month internship. The approximate dates of this internship are January 2020 through January 2021 Interns must be fully available for the duration of the internship.

Housing : This Internship is located the Orlando, FL area. Participants must provide their own housing.

Required Materials:

  • Résumé (outlining all of your required qualifications)

  • College transcripts (official or unofficial)

To upload your transcript:

  • Log into your dashboard at

  • Click the second tab "Applications"

  • Select "Submitted Applications"

  • Click on the title of the position for which you would like to attach the transcript

  • Click the "Add Files" button

  • Under what do you want to add, select Transcript

  • Be sure your document is titled in this format: FirstNameLastNameTranscript

RecommendationPrint This Role Description : Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview.

Job ID: 696685BR

Location: Lake Buena Vista,Florida

Job Posting Company: Parks, Experiences and Products