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The Walt Disney Company Event Services Assistant (Part Time) in Lake Buena Vista, Florida

The Resort Services Assistant position is a support role in resort catering and convention services. This role will support the Event Services Managers with daily administrative and clerical duties, while also assisting in the daily operation of the office, including managing incoming phones and interacting with clients in person and on the phone.

This is a part time hourly role.

Responsibilities :

  • Handle basic client requests and answer questions on behalf of Event Services Managers both pre-arrival and on-site with regards to food & beverage, admissions, function space, general resort or park information, event venues, etc.

  • Practice active listening when communicating with guests, meeting planners, managers, and fellow Cast Members to ensure that you are successfully meeting their needs

  • Create and maintain files on DSCS and Siebel on behalf of Event Services Manager while working in approved systems

  • Create and maintain accurate correspondence for Event Service Managers to include intro packets, welcome letters, final notices, pre-convention meeting invitations, thank you letters, room block guarantee and room block modification/attrition letter

  • Complete monthly expense reports for Service Managers

  • Keep accurate records and written documentation as outline by our company standards

Basic Qualifications :

  • Previous working experience supporting the planning and execution of events

  • Available to work a minimum of 3 days per week

  • Demonstrated computer proficiency within a Windows environment

  • Demonstrated strong organizational and time management skills

  • Demonstrated strong proofreading skills

  • Demonstrated verbal and written communication skills, as well as telephone etiquette skills

  • Demonstrated problem solving skills, as well as continuous improvement process skills

  • Ability to be flexible with work schedule, including nights, weekends and holidays

Preferred Qualifications:

  • Demonstrated proficiency with DSCS and Siebel

  • Willingness to learn new software applications

  • Demonstrated strong partnering skills

Required Education :

  • High school diploma or equivalent

Preferred Education :

  • Associate's degree or higher

Job ID: 702389BR

Location: Lake Buena Vista,Florida

Job Posting Company: Parks, Experiences and Products