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The Walt Disney Company Mgr-Technology in Lake Buena Vista, Florida

Disney Parks, Experiences and Products is seeking a manager with a passion to lead and develop team of hardworking multi-disciplinary resources. We are a fast paced group tasked with delivering cross-platform integrated Disney experiences that will define the interactions of our guests online and change the way our they experience our digital and physical assets. Our group enjoys a high level of autonomy and exposure to all parts of Disney and all levels of the organization. We are consumer-obsessed and always strive to deliver the best experience for our guests while driving the most value for the Walt Disney Company. Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Company is committed to fairness and diversity. Together, these rewards make up a comprehensive package that helps our cast members live their best life, grow personally and professionally, and take advantage of the special extras that only Disney can provide.

This role requires a combination of technical expertise, project management skills. This is a highly engaging role where partnership with many different non-technical lines of business and other technology teams will be essential. Time to market is key, so agile/iterative delivery is the working model for the team. Operational efficiency will be a very important for delivery to keep total cost of ownership to minimum.


  • Lead Travelbox Platform and connected ops (DevOps and ProdOps teams) comprised of cast members and MOSA vendor resources.

  • Strategic oversight, optimization, and improvement of vendor and partner relationship.

  • Work with team and partners on software delivery vendor for source code compilation, security compliance, vulnerabilities scanning and building deployable units with sufficient code coverage, unit tests and performance measures. This is a strategic partnership across security, database, vendor, and engineering teams.

  • Directly supervise, mentor, and develop the technical staff consisting of software engineers, platform engineers, build engineers etc. ensuring that they are motivated, productive, and working to their full potential.

  • Inspires and motivates team members to perform at their best through positive reassurance and incentive initiatives.

  • Identify potential problems and implement process improvements to enhance the efficiency and effectiveness of technology projects as well as sustainment operations.

  • Participates in cross functional partnership across Sales, Product, Pricing, Revenue Management, and multiple Cross Technical Engineering Teams to define and influence long-term strategy for Commerce/Sales platform.

  • Participate and drive initiatives in the broader Disney Technology organization and ensure that products are created in a platform-centric manner and is metrics and performance driven to ensure they are future ready.

  • Participates in 24x7 on-call manager rotation with other managers.

  • Assist resources with conflict resolution and prioritization of conflicting demands and schedule.

  • Understands the scope, evaluate architectural fit and outlines the tasks, timelines, and resources required to complete the technology project. Also, maintain risks and issues list, allocate resources, works with other project managers to secure funding, monitor the progress, and ensure delivery on time and within budget.

  • Be able to work on multiple projects and vertical wide new initiatives simultaneously.

  • Coordinates different teams to cultivate exchange of ideas and provide cross-team learning opportunities.

  • Assess and analyze team budgets to find ways to minimize expenses.

  • Develop and run effective working collaborations with departments, groups, and staff.

Basic Qualifications & Experience Required

  • Bachelor’s or Master’s degree with 15+ years of work experience in technology field

  • 5+ years of hands-on software development experience with programming language like Java and Python

  • Experience in AWS technologies like ECS, EC2, S3, Lambda, RDS, Redis, CloudWatch, Kinesis, AWS Gateway etc.

  • Good understanding of CICD (GitHub, Jenkins, maven, nexus, consul etc.)

  • Familiarity with AMQP messaging platform like RabbitMQ.

  • Hands on knowledge of using AppDynamics, Grafana, and Splunk.

  • Experience with the creation and consumption of SOAP and REST based Web Services.

  • Good understanding of SOX compliance and application security concepts along with PCI and PII

  • Demonstrated ability leading technology teams in a highly complex and critical application team.

  • Proven ability to provide 24x7 on-call support and maintain velocity of ongoing efforts.

  • Proven experience with delivering software solutions using iterative/Agile methodology.

  • Experience forecasting budgets. This includes project, sustainment, hardware, and software budgets.

  • Strong conflict resolution, problem solving, triaging and analysis skills.

  • Excellent written, verbal, and interpersonal communication skills.

  • Must be thorough, self-organized, be committed to quality and be capable of supervising multiple issues simultaneously.

  • Excellent time management skills

  • Be a strategic thinker of continued optimization and operations improvements.

Job ID: 10048807

Location: Lake Buena Vista,Florida

Job Posting Company: Disney Parks, Experiences and Products

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.