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The Walt Disney Company Senior Billing Representative in Lake Buena Vista, Florida

Job Summary:

The Corporate Legal Department is seeking a detail oriented, organized, proactive, and responsive Senior Billing Specialist to manage the processing, auditing, and reviewing of outside counsel invoices. The Specialist must have strong analytical and problem solving skills with good judgment and sound decision-making ability to manage, at any given time, reviewing multiple invoices and partner with outside counsel billing staff and internal Disney attorneys. The Senior Billing Specialist will need a thorough understanding of internal billing processes in accordance with Disney Legal’s Outside Counsel Billing Guidelines. Other key responsibilities include, but are not limited to, research and troubleshoot issues with clients and vendors, managing vendor setup, processing incoming/outgoing wires and settlements, training end users, and administering processes where billing systems interfaces to accounting systems (middleware and SAP).

Responsibilities:

Audit, review, and process outside counsel or vendor invoices:

  • Perform first-level invoice review to ensure compliance with Disney Legal’s Outside Counsel Billing Guidelines and Disney’s Accounts Payable Standards

  • Approve, adjust, or reject invoices according to Guidelines, and provide guidance to attorneys on methods for handling non-compliance by outside counsel

  • Monitor invoices for new timekeepers, rate increases, and discounts

  • Address invoice audit flags related to Billing Guidelines

  • Research and act on findings related to account coding to support allocation process with finance teams and attorneys

  • Process system workflow that interfaces with Middleware and SAP, Disney’s accounting system, to route invoices to accounts payable, including audit, troubleshoot, and clear errors to facilitate invoice payment

  • Communicate with outside counsel in a collaborative style to manage non-compliance with Billing Guidelines, drive and deliver a win-win outcome when the situation arises

  • Provide feedback on issues faced throughout the year to support updates of subsequent Billing Guidelines

  • Post manual third party invoices to support Disney Legal Operations

Administer eBilling system (Thomson Reuters Legal Tracker formerly known as Serengeti), Middleware, and accounting system (SAP):

  • Create and deactivate user accounts in Legal Tracker

  • Provide information to new users in respect of log-in, navigation, invoice approval process (alerts, workflow, approval, and rejection procedures), and provide information to Legal Tracker’s online tutorials

  • Maintain master data in systems (Legal Tracker and SAP)

  • Revise law firms data when mergers, name changes, and banking information

  • Update approval routes related to reorganization

  • Configure regional and other AP contacts

  • Resolve matter issues by assisting Disney attorneys with creating or modifying matters

  • Review and audit all new matters to ensure accuracy for financial coding, approval route, special reporting, and general compliance with Disney’s requirements

  • Research new system features and impacts to assist in the development of rollout plan to the end-users

  • Update and prepare Legal Tracker tutorial decks as needed

  • Provide and conduct 1-on-1 and group training

  • Lead weekly training sessions and develop training materials for new hires as needed

Billing Administration:

  • Promptly address day-to-day issues and queries as they arise in an efficient and effective manner

  • Escalate issues and concerns as required to the appropriate manager

  • Process incoming and outgoing cash funds related to Legal, such as settlements or recoveries

  • Research reason for incoming funds, assign account coding, enter into the system, notify cash & banking with details and deposit checks/cash

  • Assist with maintaining the Legal Billing page of the Legal Insider

  • Develop collaborative working relationships and networks within the Legal functions ranging from Disney attorneys, paralegals, and their administrative assistants and the broader Disney organization

  • Collaborate on special projects, as defined by Legal Billing Manager or Legal Operations Manager, which may include preparing ad-hoc reports, system data clean up, and process updates

  • Review and respond in a timely manner to requests and questions from the general Legal eBilling email address

Basic Qualifications:

  • 3+ years in legal billing or AP/billing type role

  • Excellent working knowledge of Microsoft applications including Outlook, Lync, Word, Adobe, PowerPoint, Excel, SharePoint and ability to learn/adopt to new office technologies

  • Excellent working knowledge of Legal Tracker or similar eBilling solution

  • Understanding of end-to-end invoice lifecycle (work in progress, invoice, accounts payable, accounts receivable)

Preferred Qualifications:

  • 5+ years in legal billing or AP/billing type role

  • Knowledge of tax forms W-9 and 590

  • Net Docs

Required Education

  • Bachelor's degree or 5-7 years of equivalent work experience

Job ID: 786135BR

Location: Lake Buena Vista,Florida

Job Posting Company: The Walt Disney Company (Corporate)

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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