The Walt Disney Company Technical Integration Analyst II in Lake Buena Vista, Florida
Global HR Operations is a shared services organization that provides enterprise HR support to employees, leaders, and HR professionals throughout TWDC focusing on the employee experience, controls and compliance, and efficient and accurate transactional and inquiry support.
The Technical Integration Analyst is responsible for performing Service Now System Admin tasks for Global HR Ops, i.e. provide User access, assign roles and create groups. Additional responsibilities include creating/modifying workflow & Case Forms, adding fields, adjusting tables, and maintaining the employee experience design. This position will also perform as a Technical Liaison / Conduit with various technical teams, IT Platform, ServiceNow PS, SAP, eDocs, as well as GHRO Process & Knowledge teams.
Responsibilities : Solutions
Prepare Update Sets that will be presented for movement through Environments
Ability to execute basic configuration tasks in ServiceNow
Knowledgeable of setup and maintenance for control system access, permissions, and data security
Ability to research system performance issues, use troubleshooting tools and review system logs to find issues. Recognizes when to escalate issues.
Perform Core Configuration tasks
Create new or update existing workflow & Case Forms within the SN HR application
Create User Interface (UI) policies, data policies, UI actions, business rules and client scripts
Translates business requirements into technical solutions for Domestic & International processes within the Service Now platform
Strong troubleshooting skills, including required communication/client support
Working with the IT SN Platform Team, communicate all Platform related enhancement / outage / upgrade information to GHRO Customer Base.
Work closely with the IT Availability Team to ensure Service Interruptions & Outages are efficiently managed and service is expeditiously restored. Includes application, platform, and Integrations. Monitor application support queues and participate in all Service Restoration
Working with IT Release Manager, attend weekly Scrum Meeting, represent HR in platform code review and code movement in SDLC lifecycle. Coordinate testing.
Represent HR Case Management in Platform & Release meetings.
Use System controls that direct the right data to the right users at the right time (Entitlements)
Identify creative ideas then enable solutions that meet client needs
Ability to articulate solutions clearly to clients and drive results
Ensures sound configurations and development to ensure system stability and optimum
Assist with Data Integrations, manage plugins
(HTLM, scripts) Maintain CMS, Web Services integration knowledge and configure the data paths into ServiceNow tables
Ability to manage daily processes and support independently
Conduct comprehensive testing and condition tracking/maintenance
Ensure effective governance & stakeholder management is in place
Leverage the full infrastructure for Global HR Operations to expand and maintain integration and platform neutrality
Target and deliver relevant services through D Tools HR
Understand support priorities for existing applications as well as responding to client inquiries
Integrates effectively with other HR functional partners for supporting and/or leading on-time and on-budget delivery
Interact with the GRHO Process & Knowledge Teams – research technical issues, assist with requirements
Assist in the development of processes and solutions that further Global HR Operations strategies
Communicate effectively with various stakeholders: Client Services, internal partners and external vendors
Interact with ServiceNow to understand new releases, research tool capability, and work with Account Management to ensure optimal use of the application
Demonstrate expertise in consulting
Basic Qualifications :
Ability to understand business requirements and translate into technical requirements
Ability to outline options that will meet technical requirements
Gathers and documents requirements for new or revised Domestic or International processes developed by Global HR Operations
Create/manage stories for existing processes
Translate technical requirements into delivered functionality
Coordinate & Partner with DTSS for all Platform related sustainment & enhancement
Solid understand of technology and tools available to assist with meeting requirements
Focus and ensure business strategies are attained through delivery of proposed solutions
Leverage appropriate technology and tools to ensure requirements are met
Coordinate & Partner with HRIS – integrations & requirements
Collaborate with all HR Application Stakeholders related to integration opportunities
Provide SAP & eDocs expertise to business and colleagues
Lead communication requirements for technical team
Ability to articulate GHRO business processes and vision, and evaluate configuration requests that don’t align
Executes independent story development and configuration
Demonstrates expertise in a majority of the processes
Ability to lead team members in development of technical requirements to match business needs
3-5 years of HR Systems or related experience. ServiceNow technical experience a plus.
High initiative, self-managing
Excellent interpersonal communication and presentation skills (both verbal and written)
Ability to communicate technical information and ideas clearly and concisely to non-technical people
Experience working with partners from all levels of and organization
Experience with development, build and deployment processes
Experience with SAP
Positive attitude and the ability to be proactive, resourceful, and flexible.
Strong Organizational skills, communication skills (written & verbal), Team oriented
Understanding of ServiceNow software and or HR Case Management tools
Background in scripting & HTML helpful
Experience with web services (Rest & SOAP etc.) and Application Interfaces
Exposure to Web & mobile apps helpful.
Ability to understand the Technical needs of GHRO, and alignment of technology solutions
Extensive working knowledge of Microsoft Word, Outlook, Excel and PowerPoint.
Preferred Qualifications :
Knowledge of the entire Software Development Lifecycle including QA
Experience in developing enterprise software systems
Experience with Service Now
Walt Disney International experience
Negotiation and influencing skills
Experience with troubleshooting skills, including required communication/client support
Required Education :
- Bachelor’s degree in an HR, Business or Technology related field or equivalent work experience
Preferred Education :
- BA in Computer Science, Management Information System, or Business Admin
Job ID: 558189BR
Location: Lake Buena Vista,Florida
Job Posting Company: The Walt Disney Company (Corporate)