The Walt Disney Company Assistant Center Manager-Nanjing in Nanjing, China
Our mission is to transform children’s learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.
Responsibilities : Parent Care
Lead Senior Learning Partner to ensure every Learning Partner to establish and maintain Parent Care communication regarding learners’ progress by means of the “Trainer-Parent Portal” and ongoing communications with parents.
Lead Senior Learning Partner to monitor the parent care program, check the parent care binder regularly, and monitor phone calls and conversations made by the Learning Partners.
Lead Senior Learning Partner to deliver on-going coaching to Learning Partners on how to improve their capability of Parent Care – communication skills, conflict management and problem solving on special situations.
Manage OS to conduct Parent Satisfaction Survey.
Lead Contract Renewal Process
Make sure Learning Partners to make renewal letters and photos given to parents in a timely manner
Lead Learning Partner and Senior Learning Partner to deliver Parent-Trainer Conference for “on the fence” parents
Lead Course Consultant to make following up calls to parents and provide guide to them in the renewal negotiation
Lead Senior Learning Partner to schedule Make Up classes and Remedial Classes for their classes.
Monitor Course Consultant and Learning Partner in handling parent concerns and coordinate with Academic and Center Managers to provide solutions
Safety and Security
Participate in regular safety and security training and drills, understand and execute the center’s Emergency Response Plans
Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels.
Ensure a safe learning environment for all learners and guests in the Language Learning Center and classrooms.
Service and Operational Standards
Together with all center cast members, create an engaging, service-focused environment where the needs of the learners come first
Adhere to Disney English operational standards, system compliance, and Disney English teaching methods
Work closely with the Sales and Operations teams on a daily basis to ensure smooth center operation
Main KPIs (including but not limited to)
Achieve agreed upon renewal rate (where applicable)
Consistently score 90% or higher on Mystery Shopper visits
Basic Qualifications :
5 years experience of in a fast growing retail or service / guest experience business.
Good at English Writing, reading and speaking.
Bachelor degree or commensurate experience.
Have a high entrepreneurial spirit and creativity to grow and improve the business.
High level personal integrity and credibility.
A passion for working with children.
Experience in managing similar educational service business is a plus.
Strong operational management skills and business acumen.
People leadership and strong sense of people motivation, coaching and training.
Strong communication and collaboration skills.
Culture awareness and diversity management.
Customer service cover and relationship management skills.
Execution capability to ensure the high standard and quality maintaining in the center.
Need to understand sales, the importance of sales and what great sales looks like.
Strong sense on customer relationship building and management
Job ID: 578851BR
Job Posting Company: Parks, Experiences and Consumer Products