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The Walt Disney Company Senior Product Manager, Subscription Services in New York, New York

Job Summary:

We are looking for a product manager to help deliver the best consumer-facing commerce services in the world. Reporting to the Sr Manager of Subscription Services, and part of the rapidly growing Platform Product team, you will be tasked with defining and supporting key aspects of our commerce experiences, including overseeing subscription data requirements and usage, driving incremental improvements to our subscription management tools, and partnering with multiple teams to deliver features and value to our users. This role functions as a day-to-day liaison between business, data and analytics, technology and product organizations to maximize commerce objectives.

The ideal candidate is collaborative, makes data-driven decisions, obsesses about the customer, forms strong yet loosely held opinions, and can build trust with all areas of the business. We value passionate product leadership that drives with discipline and attention to detail.

Responsibilities:

  • Partner with the Data and Analytics team to understand subscription data needs for the business, derive insights from subscription data, and identify areas of opportunity

  • Identify features and capabilities that can leverage experiments, design A/B testing with specific metrics, and analyze the results in coordination with the Analytics team to determine next steps

  • Assume product ownership for back-end and reporting projects to improve scale, resiliency, and understanding from definition through technical delivery

  • Maintain all necessary JIRA tasks, boards and detailed documentation across teams, as well as all necessary communication to internal stakeholders

  • Analyze existing user experiences to identify opportunities to drive growth and improve value propositions for our users

  • Collaborate and coordinate with engineering, design, marketing, product leadership, analytics and business insight teams on objectives and business requirements

  • Translate inputs and business needs into detailed product requirements documents and user stories for engineering teams to execute

  • Partner with other Product Managers to streamline system integrations and enhance existing business processes

  • Innovate on capabilities and offerings to enhance the existing capabilities of our purchase and transactional offerings

Basic Qualifications:

  • You have at least 5 years of product management experience, with at least 2 in a subscription service

  • You have deep familiarity with the streaming video industry and understand the different value propositions that all the market leaders offer their customers

  • You are comfortable working with large data sets and finding insights that drive business decisions

  • You are familiar with A/B testing and how to design an experiment

  • You have experience using JIRA and other product and project management tools

  • You have excellent written and oral communication skills

  • You excel at coordinating multiple projects at a time

  • You're an analytical thinker with strong problem-solving skills

  • You have an ability to make quick decisions to solve complex technical and operational challenges

  • You put focus on supporting team interaction, boosting motivation, and appreciating contributions

  • You're familiar with working on projects with distributed teams, making use of technology and process to overcome the challenges of working with remote staff

Job ID: 763830BR

Location: New York,New York

Job Posting Company: Direct-to-Consumer and International

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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