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The Walt Disney Company Sr Manager, Business Transformation in New York, New York

Job Summary:

Disney Media & Entertainment Distribution (DMED) is seeking a top-performing candidate to support scalable program execution via process, strategy, and program transformation whose key function is to solve complex business challenges which 1) strengthen key stakeholder relationships and/or 2) further divisional goals as directed by executives in DMED.

As this role consists of significant exposure & visibility to senior management, it is ideal for highly motivated individuals with advanced problem solving and communication skills that are aware of, and deeply interested in establishing and meeting project schedules and goals, facilitating internal and external communications, and managing initiatives which contribute positively to customer satisfaction and loyalty.

Successful candidates have a commitment toward action, have exceptional partnership/communication skills, and know how to balance getting the details right while still moving fast. The candidate will be expected to balance operations with strategy & planning and is not afraid to ask difficult questions and seek the answers for them. He or she is someone that knows how to apply the hypothesis-driven approach to solving problems and is also able to analyze data, derive insightful recommendations, and confidently present to our senior leadership team. Last but not least, a rolling up your sleeves attitude is very important –in this team, we balance the high-level strategic view with deep-dive analysis.

You will also be responsible to aid in the planning, goal setting, and key performance metric design, and help to manage the rhythm of the business in activities such as Periodical Business Reviews, Forecast Calls, Staff Meetings, All-Hands, GTM decisions in collaboration with our sales leaders while working with corporate communications, and other cadenced reporting and metrics. Expect to engage with highly ambiguous problems, take full control and responsibility for finding solutions, and drive towards simple solutions to complex problems in partnership with various internal groups (ex. Sales, Marketing, Business Operations, Human Resources, Revenue & Yield Management, etc.).

Responsibilities and Duties of the Role:

Act as a strategic partner to the business, supporting leadership on service transformations, operational excellence, and organizational initiatives, and building progress on big bets for the business.

Build consensus among cross-functional teams and influence decision-making with leadership (ex. Sales, Marketing, Business Operations, Human Resources, Revenue & Yield Management, etc)

Identify gaps and propose changes to existing policy, systems, and process frameworks. Develop scalable solutions and work to manage risks across the org and develop best practices.

Create content for internal and external purposes (Sr executive presentations, investor presentations, external interviews and appearances, key meetings, etc.).

Drive the planning, execution, and reporting for key events including leadership offsites and manager forums; develop and drive monthly, quarterly, and annual priority planning process.

Required Education, Experience/Skills/Training:

  • Bachelor’s Degree, preferably 7+ years of post-graduate experience in client-facing roles

  • Advanced degree, preferred (e.g. MA, MS, MBA, JD, MD)

  • Experience in evaluating business processes, procedures, and redesign to allow for improved performance or increased efficiency or transformative business value via proof-of-concept solutions.

  • Demonstrated experience in business transformation or management consulting; expert in value stream mapping, root cause analysis, change management, and project management.

  • Ability to break down analyses and issues into their individual components

  • Ability to quickly learn new concepts & derive patterns and insights from data

  • Ability to keep sight of the overall context and remain centered on answering the ‘bigger’ question

  • Superior attention to detail with an eye for spotting errors and redundancies

  • Advanced financial numeracy & Excel skills

  • Confident speaker with the ability to provide clear and succinct verbal updates

  • Actively contributes to team meetings/conference calls

  • Advanced PowerPoint skills - able to create individual slides and structure presentations with minimal input and need for secondary review

  • Develops visually appealing & ‘management friendly’ end-products

  • Able to work comfortably & confidently under pressure and aggressive deadlines

  • Ability to handle multiple work streams and manage personal time & stakeholder expectations

  • Ability to navigate a highly complex, matrixed, organization

  • Safe pair of hands – keep track of deliverables and proactively follow ups and provides updates. Does not need to be reminded or chased

  • Is able to build relationships with and influence colleagues and functions (particularly those outside the candidate’s organization) to meet deadlines

  • Ability to work collaboratively with team members and stakeholders. Not possessive about roles and responsibilities – flexible to sharing or merging roles/responsibilities with others to meet overall project or Firm objectives

  • Considerate of others, is able to take on additional work and support others during high-pressure situations

  • High level of integrity and dedication; sees failure as a necessary step for future improvement

  • Passion for diversity, equity, and inclusion.

Job ID: 10009557

Location: New York,New York

Job Posting Company:

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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