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The Walt Disney Company Distribution Services Operations Manager in Ontario, California

Responsible for the management of personnel and facility operations within a Distribution Center. Operating areas include inbound/receiving and the related regions, outbound order processing, and fulfillment with a focus on the Five Keys (Safety, Courtesy, Show, Inclusion, and Efficiency).

Ensure a safe and efficient operation, while focusing on internal Guest service and process, achieved by coaching, mentoring, and providing performance feedback to their Cast Members. Understanding the strategic goals of the operation ensures the team can implement the tactical skills needed to improve efficiency, and maintain a high level of service while looking for financial opportunities.

Collaborate with Resort and Segment Partners (Finance, Safety, Merchandise, Facilities, etc) to understand their needs and implement process changes to achieve Win/Win situations.

You will report to the Manager Distribution Services

Responsibilities/You Will

  • Lead a safe and efficient culture through open communication regarding Cast Member performance regarding goals

  • Own and review the Operating Guides for their area. Routinely examine current processes and look for alternative standard methodologies to meet changing requirements

  • Lead workflow and Cast to meet budget objectives and achieve daily goals

  • Exploit opportunities for enhanced learning, new tools, and technology by analyzing issues and trends

  • Warehouse Management Service experience

  • Process Cast Member paperwork, i.e. separations, discipline documentation, and time sheets

  • Use budgetary skills to forecast and plan the business and analyze financial data to recognize aberrations and trends

  • Conduct accident investigations with root cause analysis and remedies for solutions. Update detailed training procedures and programs

  • Develop, mentor, and recognize the Cast in a Union environment. Cultivate a relationship with each Cast Member led, providing development, and feedback resources

  • Coordinate the arrival of new hires, Cast Members by conducting scheduled check-ins

  • Develop existing Cast Members through performance feedback sessions Coordinate recognition, leave of absence tracking, safety coaching, performance management, and cascade communication to Cast Members

  • Support the training and knowledge transfer to handle the areas of Key Performance Indicators

  • Lead vendor relationships to support the facility and equipment regarding maintenance

Basic Qualifications/You Will Have

  • 2+ Years of Leadership Experience

  • Lean Manufacturing, 6 Sigma, Value Stream mapping

  • Budget and Accounting knowledge

  • Leadership skills that demonstrate successful mentoring, planning, communication, and execution for hourly Cast Members

  • Experience leading in an inclusive environment

  • Microsoft Suite Experience

  • WMS (Oracle Retail/Blue Yonder preferred), ERP system (Island Pacific, Oracle Retail, or SAP)

Preferred Qualifications

  • Proficient in the Spanish language

Required Education

  • AA/BA/BS or 2+ years of experience in Business Management, Industrial Engineering, Operations Management, Logistics, or Manufacturing

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes medical, dental, and vision benefits. Disney also offers 401K and retirement savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal-opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world.

Job ID: 10034557

Location: Ontario,California

Job Posting Company: Disney Parks, Experiences and Products

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.