The Walt Disney Company Resort Hospitality H/H – Club Level Lounge (Full Time / Part Time) in Orlando, Florida
As a Resort Hospitality– Club Level Lounge Cast Member, you will anticipate our Guests needs and extend a personalized level of service. Resort Hospitality– Club Level Lounge Cast Members focus on Food & Beverage related responsibilities including food preparation and plating (including alcohol), dish clearing/cleaning, use of dishwashing machine, and light custodial responsibilities in a refined premium Club Level Lounge. Your role will involve high levels of Guest engagement and partnership with Concierge and Food & Beverage teams with a focus on monitoring for seating availability, cleanliness, luxury service, food safety and presentation.
The starting pay rate for this position is $15.00 per hour .
Proactively engage with Guests by recognizing and greeting guests upon arrival to the lounge, anticipating and addressing needs, answering questions, giving directions, and other information
Facilitate and maintain an elevated lounge atmosphere by building rapport with Guests in a service-focused luxury environment
Understand and clearly articulate food and beverage offerings to Guests
Arrange, plate and maintain food and beverage offerings within a small kitchen environment
Food preparation & assembly of food products including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg, and dairy products
Bussing tables, running food, folding napkins, serve alcoholic beverages and other side responsibilities
Partner with Food and Beverage team regarding product orders and inventory.
Provide Guest Service Recovery when problems arise and help find solutions with Guests and Cast Members
Knowledge of Disney property and offerings to answer Guest questions and make personalized recommendations
Maintain food safety standards
Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required.
Cast Members will be required to handle cleaning chemicals and supplies
Work together and communicate effectively with various teams to create a seamless Guest Experience.
Basic Qualifications :
Must be at least 18 years old
Passion for serving others and giving an elevated personalized experience
Physical role requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling
Proven ability to manage, prioritize, and support multiple responsibilities efficiently
Strong attention to detail and demonstrated follow through skills
Ability to stand for long periods of time or walking long distance throughout the resort
Strong verbal communication skills (able to positively engage with Guests, Cast Members, and leadership)
Previous restaurant or resort club level lounge experience
Hospitality Management Degree (B.A. or B.S) or current enrollment in a college/university earning a degree in Hospitality Management
Additional Information :
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Seniority based scheduling availability includes first, and second shift if applicable; weekends, holidays, overtime and double shifts. Please note that the principles of seniority are used to schedule all roles.
Full Time classification requires full availability for any shift, seven (7) days per week, including nights and holidays.
Part-Time classification requires full availability for any shift, three (3) days per week, including nights and holidays.
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Keywords: wdwcasting WDW Casting WDW: Walt Disney World Casting Hourly
Job ID: 1014068BR
Job Posting Company: Disney Parks, Experiences and Products
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