The Walt Disney Company Sr. Application Support Analyst (SAP Logistics) in Orlando, Florida
At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.
The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
The Application Support and Operations group is part of the End User & Tech Operation. We are responsible for excellence in operating business systems and processes in support of the enterprise. We lead with a culture of continuous improvement, innovation and automation.
Within EBS this role will provide Application Support services relating to a specific collection of value chains within the Source to Pay (STP). The role will work within the EBS Application Support Community that exists to drive consistency and excellence of the support services across EBS.
The ideal candidate with have deep functional expertise coupled with an application support experience. Specifically this role will work with users, partners and senior business stakeholders for a particular group of value chains within EBS. The group is Source to Pay.
Act as the application subject matter expert, working with clients and stakeholders to both address issues and recommend/implement enhancements
Investigate and resolve production related issues in a timely manner from end user
Identify and mitigate risks to the service delivery and proactively address and resolve issues before they impact service levels
Participate in the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams
Develop and maintain application documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed
Monitor service performance and recommend areas of focus for continuous improvement initiatives, including application performance management
Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met.
Gather requirements for minor enhancements and oversee the resultant product from the vendors
Participate in testing as required by the test strategy
Drive the adoption of agile development methodologies, focusing on improving the velocity and quality of delivered work products through DevOps practices and automated testing
Partner with the application security team on the implementation of “security by design,” ensuring that all solutions meet security standards
Participate in periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services
A self-starter, who can effectively navigate a complex organizational structure, achieving results through influence and collaboration.
Ability to establish executive level relationships across the various business and technology executives within TWDC.
Establish and manage effective working relationships in a matrix environment with other departments, groups and staff with whom work must be coordinated or interfaced. Comfortable influencing to achieve desired outcomes.
A person that can decide and act without having the total picture and is comfortable handling risk and uncertainty.
Deep domain and technical expertise will be essential, as delivery will be accomplished in a matrixed environment of internal and external partners, and suppliers.
Equally comfortable with executives, manager-level stakeholders, architects and developers--this is a hands-on position with regards to people and detail.
A practitioner of the Service Management principles and can effectively proceed through review boards and other SM activities.
Business acumen, with deep expertise in the SAP Logistics as well as strong skills in the technology that supports the SAP Logistics.
Deep Service Management expertise, working within a support community/Center of Excellence
Experience managing outsourced vendors, including, but not limited to, agile software development, testing, SLA management, and incident/problem management
Participation in formal change management processes
Experience working within an agile framework
Very detail oriented
Proven strong negotiating and consensus building abilities.
Wide experience with a variety of Software Development Lifecycle methodologies across waterfall and agile
Exemplary communications skills
Current understanding of new/emerging technology within SAP Logistics and its application in business
5 years in a support role in a corporate environment of a similar size/complexity
3+ years in application support and development within SAP Logistics
Demonstrable deep experience of SAP Logistics, including functional expertise and complex problem solving
Experience with working with our portfolio of applications for the SAP Logistics (detailed below).
SAP Sales order processing
SAP Sourcing Platform
3 years working in a DevOps environment
Demonstrable experience with secure development practices
3+ years working in agile software development
Other Sourcing Platform like Coupa is plus
ServiceNow expertise is desirable
Bachelor’s degree in a related discipline, or equivalent professional experience
- Note – Position can sit in any of the 3 locations Seattle, Burbank, or Orlando
Job ID: 803879BR
Job Posting Company: The Walt Disney Company (Corporate)
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.