The Walt Disney Company Guest Researcher Specialist in Shanghai, China

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. As part of the Disney magic, Cast Members will have the opportunity to experience:

  • Memorable interactions with guests

  • An enjoyable, inclusive and equal working environment

  • A rich training program and a comprehensive range of benefits

  • A broad development platform with opportunities to advance and experience new fields while learning professional management skills

  • Advanced equipment and technology and complete infrastructure

  • An opportunity to create your own happiness through work

Guest feedback is very important for improving various aspects of Shanghai Disney Resort operations. As a Guest Researcher Specialist, you will be offered professional training and will have sharp market insight. Through communication with guests, you will collect feedback, aiming to improve the magical experience and provide better service.

Responsibilities :

  • Collect guest feedback on their Shanghai Disney Resort experience through daily interactions

  • Be able to complete the assigned work with high quality in a fast-paced environment

  • Attend to all guest enquiries with poise in a helpful and professional manner

  • Perform all actions safely in accordance with prescribed methods and equipment

Basic Qualifications :

  • Can hold a Tablet (around 1.5kg) to work for a long time and strong tablet/computer skills

  • Full availability is required, which means shifts are scheduled at night, weekends and holidays

  • Flexible to work in different areas of the park and other resort areas

  • Ability to work outdoors for most of the shift, including during a variety of weather conditions and seasons, while standing and continuous walking

Required Education :

Must be a college and above graduate

Additional Information :

Please note:

Shanghai Disney Resort will not authorize anyone or any third party to charge candidate. Please always reach to our official channels or platforms for recruitment relevant information.

Work Location:

  • Your work location is Shanghai Disney Resort in Chuan Sha, Pudong New Area, Shanghai.

  • You could take metro Line 11 to Shanghai Disney Resort.

Total Rewards:


  • You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status.

  • We welcome disabled candidates to apply for our jobs.

About Shanghai Disney Resort:

The resort is home to the Shanghai Disneyland theme park, as well as two themed hotels – Shanghai Disneyland Hotel and Toy Story Hotel, Disneytown, a large shopping, dining and entertainment district, a Broadway-style theatre, Wishing Star Park and other outdoor recreation areas. Shanghai Disneyland is a Magic Kingdom-style theme park featuring classic Disney storytelling and characters but with authentic cultural touches and themes tailored specifically for the people of China. As we continue to develop this magical destination, we’re looking for a variety of world-class professionals including front line Cast Members and an innovative development team to help our plans take shape.

Keyword: SHDRexperienced



Job ID: 576951BR

Location: Shanghai,China

Job Posting Company: Parks, Experiences and Consumer Products