The Walt Disney Company Host/Hostess, Disneytown Operations in Shanghai, China

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. As part of the Disney magic, Cast Members will have the opportunity to experience:

  • Memorable interactions with guests

  • An enjoyable, inclusive and equal working environment

  • A rich training program and a comprehensive range of benefits

  • A broad development platform with opportunities to advance and experience new fields while learning professional management skills

  • Advanced equipment and technology and complete infrastructure

  • An opportunity to create your own happiness through work

Disneytown, Wishing Star Park and Walt Disney Grand Theatre are important parts of Shanghai Disney Resort. As Host/Hostess, Disneytown Operations, you will answer guest questions and assist with directions, event schedules and other assistance as needed. You will help create magical experiences for all guests in this retail, dining, recreation and entertainment area at Shanghai Disney Resort.

Responsibilities :

  • Listen to guests’concerns and solve challenging situations proactively, and handle Lost and Found

  • Answer guest questions, provide directions and information and assist with queuing

  • Ensure the safety of Walt Disney Grand Theater operations, and provide a uniquely Disney experience for our guests

  • Be involved in emergency plans to assist guests during urgent situations

Basic Qualifications :

  • One years of guest service experience

  • Courteous to our Guests and with good communication skill and service mindset

  • Demonstrated ability to own and resolve guest situations

  • Fluent Mandarin and basic oral English required

Additional Information :

Please note:

Shanghai Disney Resort will not authorize anyone or any third party to charge candidate. Please always reach to our official channels or platforms for recruitment relevant information.

Work Location:

  • Your work location is Shanghai Disney Resort in Chuan Sha, Pudong New Area, Shanghai

  • You could take metro Line 11 to Shanghai Disney Resort

Total Rewards:


  • You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status

  • We welcome disabled candidates to apply for our jobs

About Shanghai Disney Resort:

The resort is home to the Shanghai Disneyland theme park, as well as two themed hotels – Shanghai Disneyland Hotel and Toy Story Hotel, Disneytown, a large shopping, dining and entertainment district, a Broadway-style theatre, Wishing Star Park and other outdoor recreation areas. Shanghai Disneyland is a Magic Kingdom-style theme park featuring classic Disney storytelling and characters but with authentic cultural touches and themes tailored specifically for the people of China. As we continue to develop this magical destination, we’re looking for a variety of world-class professionals including front line Cast Members and an innovative development team to help our plans take shape.

Keyword: SHDRexperienced



Job ID: 577272BR

Location: Shanghai,China

Job Posting Company: Parks, Experiences and Consumer Products