The Walt Disney Company Host/Hostess, Merchandise (Front of House &Heart of House) in Shanghai, China

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. As part of the Disney magic, Cast Members will have the opportunity to experience:

  • Memorable interactions with guests

  • An enjoyable, inclusive and equal working environment

  • A rich training program and a comprehensive range of benefits

  • A broad development platform with opportunities to advance and experience new fields while learning professional management skills

  • Advanced equipment and technology and complete infrastructure

  • An opportunity to create your own happiness through work

At Shanghai Disney Resort, we offer a great variety of merchandise with distinctive Disney elements that attracts thousands of guests each day and brings guests into a carefree world for a magical experience. As a Merchandise Host/Hostess, you welcome guests to our stores with a smile and friendly interaction, enriching their shopping experience. As a Heart of House Host/Hostess, you will serve as a receiver, floor stocker, runner and inventory control specialist to ensure successful daily store operations.

Responsibilities :

  • As greeter, cashier, host/hostess for customization service, stock helper, visual merchandise assistant and others in Front of House. Offer additional merchandise to go with their selection to enrich guests’ shopping experience. Rotate in different roles according to scheduling within one day

  • As a part of the core product team you could be a receiver, floor stocker, runner, ICS (inventory controlling specialist) and guest-facing Cast in Back of House

Basic Qualifications :

  • At least one year of experience in a guest-facing role (retail, F&B, hotels, etc.)

  • Must be able to work in multiple store locations throughout the Resort, indoor or outdoor, sometimes in hot or cold environment

  • Strong verbal communication skills (able to positively engage with Guests, team members and management)

  • Excellent service awareness and ability to proactively fix problems for guests

  • As a front-line Cast member at Shanghai Disney Resort you might be scheduled to work shifts on nights, weekends and holidays. Flexible/adaptable (be able to work at variable time, including early morning, late evening, weekends and holidays)

Additional Information :

Please note:

Shanghai Disney Resort will not authorize anyone or any third party to charge candidate. Please always reach to our official channels or platforms for recruitment relevant information.

Work Location:

  • Your work location is Shanghai Disney Resort in Chuan Sha, Pudong New Area, Shanghai

  • You could take metro Line 11 to Shanghai Disney Resort

Total Rewards:


  • You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status.

  • We welcome disabled candidates to apply for our jobs.

About Shanghai Disney Resorts:

The resort is home to the Shanghai Disneyland theme park, as well as two themed hotels – Shanghai Disneyland Hotel and Toy Story Hotel, Disneytown, a large shopping, dining and entertainment district, a Broadway-style theatre, Wishing Star Park and other outdoor recreation areas. Shanghai Disneyland is a Magic Kingdom-style theme park featuring classic Disney storytelling and characters but with authentic cultural touches and themes tailored specifically for the people of China. As we continue to develop this magical destination, we’re looking for a variety of world-class professionals including front line Cast Members and an innovative development team to help our plans take shape.

Keyword: SHDRexperienced


Job ID: 577324BR

Location: Shanghai,China

Job Posting Company: Parks, Experiences and Consumer Products