The Walt Disney Company Host/Hostess, VIP Club in Shanghai, China

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. As part of the Disney magic, Cast Members will have the opportunity to experience:

  • Memorable interactions with guests

  • An enjoyable, inclusive and equal working environment

  • A rich training program and a comprehensive range of benefits

  • A broad development platform with opportunities to advance and experience new fields while learning professional management skills

  • Advanced equipment and technology and complete infrastructure

  • An opportunity to create your own happiness through work

Shanghai Disney Resort VIP Club is an exclusive membership club that offers our legendary guest service as well as exclusive and privileged resort-wide experiences to all the Members. By joining the team as a Host/Hostess, you will provide unparalleled service to our Members.

Responsibilities :

  • Answer incoming calls from Members, and provide excellent Member service through personalized conversations over the phone

  • Process orders and reservations for Members

  • Share related information about Shanghai Disney Resort

  • Assist Members in planning their visit to Shanghai Disney Resort

  • Knowledgeable and up-to-date with Shanghai Disney Resort and VIP Club products and services

  • Always work in accordance with Disney’s four keys to provide excellent Disney services to Members

  • Be able to provide hospitality reception and coordination services for Members at designated locations

  • Be able to complete other relevant tasks with leadership direction

  • Be able to take the initiative to complete the department's target on time

Basic Qualifications :

  • College degree or above, major in tourism management, hotel management, public relation is preferable

  • 1 year or above related experience is preferred

  • Strong service and consultative skills

  • Ability to be comfortable with asking questions and explaining product options

  • Passionate for delivering excellent service

  • Good problem-solving skill and ability to think on your feet in various guest situations

  • Strong computer proficiencies, including typing skills and the ability to navigate through multiple computer systems

  • Knowledgeable in computer programs (Word, Excel, PowerPoint, Outlook)

  • Fully available for any shift and outdoor work, seven (7) days per week, including nights, weekends and holidays

  • You will need to successfully complete and pass all job-related training after onboarding

Preferred Qualifications :

  • Fluent in other languages preferred

  • You shall obtain certificate/qualification(s) required for performing the job, and complete and pass all post-employment trainings and assessments (including but not limited to On-Job-Training)

Additional Information :

Please note:

Shanghai Disney Resort will not authorize anyone or any third party to charge candidate. Please always reach to our official channels or platforms for recruitment relevant information.

Work Location:

  • Your work location is Shanghai Disney Resort in Chuan Sha, Pudong New Area, Shanghai.

  • You could take metro Line 11 to Shanghai Disney Resort.

Total Rewards:

Remarks:

  • You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status

  • We welcome disabled candidates to apply for our jobs

About Shanghai Disney Resort:

The resort is home to the Shanghai Disneyland theme park, as well as two themed hotels – Shanghai Disneyland Hotel and Toy Story Hotel, Disneytown, a large shopping, dining and entertainment district, a Broadway-style theatre, Wishing Star Park and other outdoor recreation areas. Shanghai Disneyland is a Magic Kingdom-style theme park featuring classic Disney storytelling and characters but with authentic cultural touches and themes tailored specifically for the people of China. As we continue to develop this magical destination, we’re looking for a variety of world-class professionals including front line Cast Members and an innovative development team to help our plans take shape.

Keyword: SHDRexperienced

Job ID: 576423BR

Location: Shanghai,China

Job Posting Company: Parks, Experiences and Consumer Products