The Walt Disney Company GOUVERNANT(E) GENERAL(E) (M/F) in Spotswood, New Jersey
Representing the fifth largest hotel hub in France, our 7 theme hotels are an integral part of the guest experience during a stay at Disneyland® Paris. Ranging from 2-star to 5-star, our hotels offer a variety of services: luggage handling, reception, room service, dining options, swimming pools, etc.
Responsibilities : Your day-to-day responsibilities
As Head Housekeeper at the 5-star Disneyland Hotel, with its 496 rooms and 18 suites, you will be in charge of anticipating client needs, providing personalized service and paying careful attention to detail in order to ensure guest satisfaction by striving for service excellence at all times.
Your main duties will be:
Managing and providing support to a team of team leaders and service employees on a daily basis
Developing, monitoring and supporting your teams’ housekeeping skills by developing 5-star attention to detail in every team member
Checking and following up on Human Resources procedures for your team: annual reviews, disciplinary actions, training plans, etc.
Maintaining a close working relationship with all hotel and support departments
Anticipating needs according to seasons, events, etc. and continually reinventing the services offered to our guests (3-month forecast, minimum).
Improving, innovating and maintaining client service and daily work planning
Writing up specifications for calls for tenders for cleaning service subcontractors
Supervising follow-up and management of the subcontractor in charge of cleaning rooms and common areas, furniture, bed and restaurant linens.
Controlling housekeeping department budget and managing subcontractor invoices
Working closely with the hotel maintenance department (following up repairs, etc.)
Managing communication and collaboration with trade unions and ensuring good labour relations in your department and the hotel in general
Developing an effective benchmark to promote hotel industry best practices
Basic Qualifications :
Do you have the right profile?
You have at least 7 years of proven experience in housekeeping management in a 4-star or 5-star hotel
You speak fluent French (C1) and at least intermediate level English (B2)
You have experience dealing with subcontractors in the hotel industry
A master’s degree in hotel management is a plus
You are a hands-on manager
You are known for your excellent listening and communication skills
You are proficient with basic software programs such as Microsoft Office.
You have strong convictions and know how to make the right decisions in line with hotel management and company guidelines
You are well organised and methodical, you plan and prioritise your work effectively and report on your activities in real time
Company Overview :
The Disneyland Paris difference
The opportunity to manage teams in an international context and handle complex situations
With over 77% occupancy rates in our hotels, every day is a new adventure and there is no such thing as routine
A positive work-life balance: Disneyland Paris is located less than 45 minutes from the centre of Paris
A comprehensive integration session and access to training at our in-house university
And, especially, a chance to work in an exceptional multicultural environment, all concentrated on one site
So… are you ready for a fantastic human adventure? Come join 16,000 colleagues (Cast Members) who all share one and the same objective: making Disney magic come alive for our 15 million annual guests. You provide the talent, and we’ll provide the means to make it shine. Apply today!
Job ID: 616372BR
Location: Spotswood,New Jersey
Job Posting Company: Parks, Experiences and Consumer Products